FAQs
Frequently Asked Questions (FAQ)
1. About Deslha & Our Products
Q: What is Deslha (Deodar Naturals)?
A: Deslha is a natural lifestyle brand dedicated to offering premium herbal, wellness, and lifestyle products crafted with care and purity.
Q: Are Deslha products natural and safe?
A: Yes! We use high-quality natural ingredients. All products are formulated and packaged to meet quality and safety standards. Please check individual product pages for ingredient details and usage instructions.
Q: Do you test products on animals?
A: No. Deslha products are cruelty-free and not tested on animals.
2. Ordering & Payment
Q: How do I place an order?
A: Simply browse products on the site, click ‘Add to Cart,’ and proceed to checkout. Enter your shipping details and make payment to confirm your order.
Q: What payment methods do you accept?
A: We accept major debit/credit cards (Visa, MasterCard, RuPay, Amex), net banking, and digital wallets via secure payment gateways like PayU and PayPal.
Q: Is Cash on Delivery (COD) available?
A: Currently, COD is not available. All orders must be prepaid using available online payment options.
Q: Is payment secure?
A: Absolutely. We use encrypted and secure payment gateways to ensure your personal and financial information remains safe.
3. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We provide free shipping across India on all eligible orders.
Q: When will my order be dispatched?
A: Orders are typically dispatched within 1–2 working days of receiving the confirmed payment.
Q: How long will delivery take?
A: Delivery time varies based on your location and logistics partner. While we aim for timely delivery, occasional delays due to external factors may occur.
Q: What if my order is delayed?
A: Contact our customer care team, and we’ll help track your shipment and provide updates.
4. Refund, Returns & Exchanges
Q: Do you offer refunds?
A: No. We do not offer refunds on any products.
Q: Can I exchange my product?
A: Yes - exchanges are available only for glassware, fine china, and accessories, subject to a 15% reverse shipping fee. Re-shipping charges may apply on the exchanged item if free shipping criteria aren’t met.
Q: My product arrived damaged. What should I do?
A: Please inform us via email or chat within 24 hours of delivery. After verification and inspection, we’ll arrange a replacement where applicable.
Q: Can I return tea or consumable products?
A: No. As per FSSAI regulations, consumables like tea are non-returnable and non-exchangeable.
5. Product Use & Safety
Q: How should I use your products?
A: Usage instructions are available on each product page. Always follow label directions. If in doubt, consult a healthcare provider.
Q: Are your products allergen-free?
A: Most are natural, but some products may contain ingredients that could cause sensitivity in certain individuals. Please read ingredient listings carefully before use.
6. Contact & Support
Q: How do I reach customer support?
A: You can reach us at:
📞 +91 9479413086
📧 Or use the live chat option on the website.
7. Can I change or cancel my order?
A: Orders can be modified or canceled before dispatch. Please contact customer support immediately after placing your order.
8. Do you ship internationally?
A: At present, we ship only within India. International shipping may be introduced soon.
Still Have Questions?
We’re here to help! Contact us anytime via chat, email, or phone for assistance.